https://www.lours-de-mutzig.fr/
ARTICLE 1: PREAMBLE
The purpose of this privacy policy is to inform users of the site:
• On how their personal data is collected. Personal data is any information that identifies a user. As such, it may be: his first and last names, his age, his postal or email address, his location or his IP address (non-exhaustive list);
• On the rights they have regarding this data;
• On the person responsible for processing the personal data collected and processed;
• On the recipients of this personal data;
• On the site's cookie policy.
This policy supplements the legal notices at the following address:
In our capacity as data controller, we attach great importance to the protection of personal data and respect for privacy.
In complete transparency, the purpose of this Policy is to inform users of the methods of collection, processing and use of their personal data, as well as the rights they have in this regard.
Browser type and operating system: this data helps us to optimize our site to offer you the best possible experience, by adapting its display and its functionalities according to your configuration.
Pages visited: We record the pages you visit on our site in order to understand your interests and improve our content and services.
Duration of visit: this data allows us to measure the engagement of users on our site and to optimize its content accordingly.
Approximate Location Data: We may collect information about your general location in order to customize the Services offered to your region.
We also use cookies, which are small text files stored on your device, to improve your browsing experience on our site. Cookies allow us to personalize content, remember your preferences, analyze site performance, and provide features such as automatic login and remembering your selections.
To read our Cookies Policy, click here
You can control and limit the use of cookies through the configuration settings of your web browser. However, the use you can make of our site will be limited if you block certain cookies.
Article 3.2: Use of collected data
The collection and processing of this data meets the following purposes:
Reservation management,
The answer to the questions asked via the contact form,
Improving user experience: Automatically collected data, such as IP address and site usage information, is used for analysis and to improve our website. They help us to understand how visitors interact with our site, which content is most viewed and to identify any technical problems,
The processing of applications during the recruitment phase,
Compliance with our legal and regulatory obligations.
We take the protection of your personal data seriously and implement appropriate measures to ensure their security. Your information is treated confidentially and is not shared with third parties except as necessary to respond to your request or as required by law.
Article 3.4: Recipients and hosting of collected data
Your personal data is intended for our service operating our booking site.
The website https://www.lours-de-mutzig.fr/fr/ is hosted by:
SAS WIHP
Registered Address
77 Rue du Faubourg Saint-Antoine, 75011 Paris
Contact
01 53 46 10 60
If necessary, this information may be communicated to the business partners of our members, such as their suppliers, as part of the execution of your request.
In addition, your personal data may be passed on to third party companies with whom we work, such as social media platforms (Facebook, Pinterest and Google+), our business partners on whose site we may advertise for our Services, our subcontractors who act in terms of payment services, identity verification, technical services or analytical service providers.
Finally, your data may be communicated to any authority legally authorized to consult them, namely the judicial, administrative or police authorities.
The recipients mentioned above are not necessarily recipients of all of your data but only those useful for the purpose involving such transmission.
Article 3.5: Data retention period
Your browsing, traffic and connection data are kept for a maximum of 3 years.
With regard to Prospects, i.e. potential customers with whom we do not yet have a contractual relationship but with whom we carry out prospecting, the maximum retention period for their personal data is 3 years. .
Finally, the information that we have obtained from applications made through our website is kept for a maximum of 2 years.
Article 3.6: Cookies policy
Our site uses cookies to improve your browsing experience and provide you with personalized content.
To read our Cookies Policy, click here
ARTICLE 2: PRINCIPLES RELATING TO THE COLLECTION AND PROCESSING OF PERSONAL DATA
In accordance with article 5 of European Regulation 2016/679, personal data are:
• Processed in a lawful, fair and transparent manner with regard to the data subject;
• Collected for specified purposes (see Article 3.1 hereof), explicit and legitimate, and not to be further processed in a manner incompatible with these purposes;
• Adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;
• Accurate and, where necessary, kept up to date. All reasonable steps must be taken to ensure that personal data which is inaccurate, having regard to the purposes for which it is processed, is erased or rectified without delay;
• Kept in a form allowing the identification of the persons concerned for a period not exceeding that necessary with regard to the purposes for which they are processed;
• Processed in such a way as to guarantee appropriate security of the data collected, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organizational measures.
Processing is only lawful if and insofar as at least one of the following conditions is met:
• The data subject has consented to the processing of their personal data for one or more specific purposes;
• Processing is necessary for the performance of a contract to which the data subject is a party or for the performance of pre-contractual measures taken at the latter's request;
• Processing is necessary for compliance with a legal obligation to which the controller is subject;
• The processing is necessary to safeguard the vital interests of the data subject or of another natural person;
• Processing is necessary for the performance of a task in the public interest or in the exercise of official authority vested in the controller;
• Processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, unless the interests or fundamental rights and freedoms of the data subject which require protection of personal data prevail, in particular where the person concerned is a child.
ARTICLE 3: PERSONAL DATA COLLECTED AND PROCESSED IN THE CONTEXT OF BROWSING ON THE SITE
Article 3.1: Data collected
We collect the personal data that you communicate to us through the contact forms.
This personal data may be:
Your first and last name: to personalize communications and answers to questions asked via the contact form.
Your e-mail address: to respond to requests and communicate with our customers.
Your telephone number: optional, allowing more direct communication if necessary.
Your dates of stay: to better understand the needs of customers and facilitate the planning of reservations.
In addition to the personal data mentioned above, it is important to specify that when you use our site, certain data is automatically collected:
Internet Protocol (IP) address: This information is recorded for security purposes and to analyze general traffic patterns on our site.
Browser type and operating system: this data helps us to optimize our site to offer you the best possible experience, by adapting its display and its functionalities according to your configuration.
Pages visited: We record the pages you visit on our site in order to understand your interests and improve our content and services.
Duration of visit: this data allows us to measure the engagement of users on our site and to optimize its content accordingly.
Approximate Location Data: We may collect information about your general location in order to customize the Services offered to your region.
We also use cookies, which are small text files stored on your device, to improve your browsing experience on our site. Cookies allow us to personalize content, remember your preferences, analyze site performance, and provide features such as automatic login and remembering your selections.
To read our Cookies Policy, click here
Click here. You can control and limit the use of cookies through the configuration settings of your web browser. However, the use you can make of our site will be limited if you block certain cookies.
Article 3.2: Use of collected data
The collection and processing of this data meets the following purposes:
Reservation management,
The answer to the questions asked via the contact form,
Improving user experience: Automatically collected data, such as IP address and site usage information, is used for analysis and to improve our website. They help us to understand how visitors interact with our site, which content is most viewed and to identify any technical problems,
The processing of applications during the recruitment phase,
Compliance with our legal and regulatory obligations.
We take the protection of your personal data seriously and implement appropriate measures to ensure their security. Your information is treated confidentially and is not shared with third parties except as necessary to respond to your request or as required by law.
Article 3.4: Recipients and hosting of collected data
Your personal data is intended for our service operating our booking site.
The website https://www.lours-de-mutzig.fr/fr/ is hosted by:
SAS WIHP
Registered Address
77 Rue du Faubourg Saint-Antoine, 75011 Paris
Contact
01 53 46 10 60
If necessary, this information may be communicated to the business partners of our members, such as their suppliers, as part of the execution of your request.
In addition, your personal data may be passed on to third party companies with whom we work, such as social media platforms (Facebook, Pinterest and Google+), our business partners on whose site we may advertise for our Services, our subcontractors who act in terms of payment services, identity verification, technical services or analytical service providers.
Finally, your data may be communicated to any authority legally authorized to consult them, namely the judicial, administrative or police authorities.
The recipients mentioned above are not necessarily recipients of all of your data but only those useful for the purpose involving such transmission.
Article 3.5: Data retention period
Your browsing, traffic and connection data are kept for a maximum of 3 years.
With regard to Prospects, i.e. potential customers with whom we do not yet have a contractual relationship but with whom we carry out prospecting, the maximum retention period for their personal data is 3 years. .
Finally, the information that we have obtained from applications made through our website is kept for a maximum of 2 years.
Article 3.6: Cookies policy
Our site uses cookies to improve your browsing experience and provide you with personalized content.
To read our Cookies Policy, click here
ARTICLE 4: DATA PROCESSOR AND DATA PROTECTION OFFICER
Article 4.1: The data controller
Personal data is collected by SOCIETE HÔTELIERE DE L’OURS, SAS with a capital of €100,000, whose registration number is Paris 908 561 624.
The personal data controller can be contacted as follows:
By mail to the address: Place de la Fontaine 67190 MUTZIG France
By phone: 03 88 47 85 55
By email: hotel@lours-de-mutzig.fr
Article 4.2: The data protection officer
The data protection officer of the company or of the person in charge is:
HOTEL COMPANY OF THE BEAR
By mail to the address: Place de la Fontaine 67190 MUTZIG France
By phone: 03 88 47 85 55
By email: hotel@lours-de-mutzig.fr
ARTICLE 5: THE RIGHTS OF THE USER IN TERMS OF DATA COLLECTION AND PROCESSING
Any user concerned by the processing of his personal data may avail himself of the following rights, pursuant to European regulation 2016/679 and the Data Protection Act (Law 78-17 of January 6, 1978):
• Right of access, rectification and right to erasure of data (set out respectively in Articles 15, 16 and 17 of the GDPR);
• Right to data portability (Article 20 of the GDPR);
• Right to restriction (Article 18 GDPR) and to object to data processing (Article 21 GDPR);
• Right not to be the subject of a decision based exclusively on an automated process;
• Right to determine the fate of data after death;
• Right to refer to the competent supervisory authority (Article 77 of the GDPR).
To exercise your rights, please send your letter to the Ours de Mutzig at Place de la Fontaine 67190 MUTZIG France or by email to hotel@lours-de-mutzig.fr
In order for the data controller to comply with his request, the user may be required to provide him with certain information such as: his first and last names, his e-mail address as well as his account number, personal space or subscriber.
For the sake of confidentiality and protection of personal data, we must ensure your identity before responding to such a request, which is why we ask you to attach a signed copy of an identity document to your letter.
If you believe that we have not respected your rights, you have the option of lodging a complaint with the competent national supervisory authority (this is the Commission Nationale de l'Informatique et des Libertés or "Cnil ”) or to obtain compensation from the competent courts.
ARTICLE 6: MEASURES IMPLEMENTED TO ENSURE DATA PROTECTION
We apply technical, organizational, functional and administrative measures to ensure a cautious level of security appropriate to the risk of processing personal data (designation of a person responsible for processing your personal data, securing access to our premises and our IT platforms).
The purpose of these measures is to ensure the confidentiality and integrity of your personal data, and thus prevent it from being distorted, damaged or accessed by unauthorized third parties.
ARTICLE 7: CONDITIONS FOR MODIFICATION OF THE PRIVACY POLICY
The publisher of the L'Ours de Mutzig site reserves the right to modify this Policy at any time in order to ensure that users of the site comply with the law in force.
Any changes cannot affect purchases previously made on the site, which remain subject to the Policy in force at the time of purchase and as accepted by the user when validating the purchase.
The user is invited to read this Policy each time he uses our services, without it being necessary to notify him formally.
ARTICLE 8: APPLICABLE LAW AND SETTLEMENT OF DISPUTES
The General Conditions are governed by French law, without obstructing any mandatory protective provisions that may be applicable in the consumer's country of residence.
The Customer is informed by L'Ours de Mutzig of the possibility of having recourse, in the event of a dispute relating to these General Conditions, to a conventional mediation procedure or to any other alternative method of dispute resolution, under the conditions provided for in Title I. of Book VI of the Consumer Code.
After having contacted the Establishment to try to resolve the dispute amicably, and in the event of a negative response or the absence of a response within a period of sixty (60) days from the entry, the Customer may enter the Tourism and Travel Mediator whose contact details and referral procedures are available on his website: www.mtv.travel.
This policy, published on 06/25/2023, was updated on 06/26/2023.